Terms & Conditions 20oz – A Complete Guide for All Malaysian Members

These Terms & Conditions govern the relationship between you ("Member") and 20oz ("Platform", "we", "us", "the company"), the owner and operator of the website and online gaming services available under the official domain 20oz. This document constitutes a legally binding agreement between you and 20oz.

Platform 20oz offers a wide range of gaming services including online slots, live casino games with live dealers, card games, and dice games — all for entertainment purposes for eligible users in Malaysia. All services are fully subject to the terms set out in this document.

We reserve the right to amend these Terms & Conditions at any time. Any amendments will take effect immediately upon being published on the platform 20oz. It is your responsibility to check this page regularly to ensure you are always aware of the latest terms.

To be eligible to register and use the platform's services 20oz, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration. The platform 20oz takes the protection of children and young people from all forms of gambling seriously.
• Residing in Malaysia or accessing the platform from a location where online gaming services are legally permitted.
• Not currently enrolled in any active self-exclusion programme under any responsible gambling initiative.
• Not registering on behalf of another person or using a false identity.
• Possess full legal capacity to enter into a binding agreement.

Platform 20oz reserves the right to request proof of age and identity at any time. Failure to provide the required documents within the stipulated timeframe may result in account suspension or closure. We also reserve the right to decline any registration application from any individual without the obligation to provide a reason.

Each individual is only permitted to hold one (1) active account on the platform 20oz at any one time. Holding multiple accounts — whether under different names, phone numbers, email addresses, or payment methods — is strictly prohibited and constitutes a serious violation of these Terms & Conditions.

During registration, you are required to provide accurate, truthful, and complete information. This includes your full name as per your identification document, date of birth, an active Malaysian mobile number, and a valid email address. 20oz reserves the right to verify all such information at any time.

• The name on your account must match the name on your identification document and the bank account or e-wallet used for deposits and withdrawals.
• The phone number and email address provided must be your own and must be reachable.
• Any changes to account information must be reported to the support team 20oz immediately.
• You are solely responsible for maintaining the confidentiality of your account password. Do not share your password with anyone.

If you suspect your account has been accessed without authorisation, please contact our customer support team 20oz via live chat or email immediately. Our platform will take prompt action to help secure your account.

All financial transactions on the platform 20oz are conducted in Malaysian Ringgit (MYR). Our platform accepts the following deposit and withdrawal methods, all of which are approved local Malaysian payment options:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, and other major local Malaysian banks

Deposit Terms: The minimum deposit amount is RM10 per transaction. There is no minimum limit on deposit frequency; however, 20oz reserves the right to set daily or monthly deposit limits based on account tier or at the player's own request, as part of its responsible gambling programme.

Withdrawal Conditions: The minimum withdrawal amount is RM30 per transaction. All withdrawals must be made to the same payment method used for the most recent deposit, or to an account held in the same member's name. 20oz will not process withdrawals to third-party accounts under any circumstances.

• Withdrawals to e-wallets are processed in under 5 minutes under normal circumstances.
• Withdrawals via FPX to a bank account take between 10 and 30 minutes to process.
• No withdrawal fees are charged by the platform 20oz.
• Withdrawals requiring additional review may take longer to process. Our finance team will reach out to you if further verification is needed.

Platform 20oz offers a variety of bonuses and promotions from time to time to reward loyal members and welcome new ones. All bonuses and promotions are subject to specific conditions that must be met before any winnings derived from a bonus can be withdrawn.

Rollover Requirements: Every bonus received on the platform 20oz carries its own rollover requirement, which is clearly stated in the relevant promotion terms. A rollover condition means you are required to wager the bonus amount a specified number of times before it becomes eligible for withdrawal. For example, a RM100 bonus with a 10x rollover means you must place total bets of RM1,000 using that bonus funds before a withdrawal is permitted.

• The welcome bonus may only be claimed once per new member.
• Bonuses are non-transferable between accounts and cannot be directly converted into cash.
• Bonus abuse — including the use of multiple accounts to claim the same bonus repeatedly — will result in the cancellation of all bonuses and the closure of the account.
• 20oz reserves the right to withdraw, modify or cancel any bonus offer at any time without prior notice.
• Wagers placed using bonus funds on certain games may not count towards rollover requirements — please refer to the respective promotional terms for full details.

Should there be any doubt or discrepancy regarding the terms of a promotion, the final decision 20oz is final and binding on all parties.

Platform 20oz offers a wide range of game categories, including video slots, live casino (Live Baccarat, Sic Bo Live, Lightning Dice), card games (HiLo) and more. Each game category has its own rules, which can be reviewed in the respective game information section.

All games on the platform 20oz uses audited and certified Random Number Generator (RNG) technology, verified by qualified independent bodies. This ensures that every spin, every card deal, and every game outcome is truly random and cannot be manipulated by any party.

• The Return-to-Player (RTP) values displayed for each game are accurate and updated on a regular basis.
• All completed game results are final. 20oz will not void or alter any game result that has been correctly recorded by the system.
• In the event of a technical disruption during an active game, 20oz will attempt to restore the session in question. If restoration is not possible, any affected bets will be credited back to the member's account balance.
• The use of bots, automated scripts or any tools that provide an unfair advantage is strictly prohibited.

As a member of the platform 20oz, you agree to use our services in a responsible, honest, and lawful manner. The following activities are is strictly prohibited and may result in immediate account closure:

• Multiple Accounts: Registering or operating more than one account — whether simultaneously or consecutively — to circumvent restrictions or obtain multiple bonuses.
• Identity Fraud: Registering using another person's name or personal information without their consent.
• Bonus Abuse: Using methods designed to exploit bonus offers without genuine play intent, including bonus arbitrage or betting strategies specifically structured to meet rollover requirements with near-zero risk.
• Money Laundering Activity: Using the platform 20oz as a channel to launder money or transfer funds obtained through unlawful means.
• Use of Unauthorised Software: Using bots, automated scripts, spyware or any technology that confers an unfair advantage in gameplay.
• Technical Disruptions: Attempting to exploit any bugs or technical vulnerabilities within the system 20oz. Members who discover a bug are required to report it to the support team immediately.
• Cyber Attacks: Any attempt to breach, disrupt or damage the technical infrastructure of the platform 20oz.

Any violation of the above prohibitions may result in: immediate account closure, confiscation of all balances and winnings held in the account, reporting to the relevant authorities, and legal action where necessary.

Platform 20oz takes the privacy and personal data protection of all members seriously. All personal information provided during registration and use of our platform is protected using 256-bit SSL encryption, equivalent to banking-grade security standards.

We collect and process your personal data for the following purposes: identity verification, financial transaction processing, fraud prevention, legal compliance and improvement of platform services 20oz. Your data will not be sold or shared with any third party without your explicit consent, unless required by law or court order.

For full details on how we collect, store and use your personal data, please refer to Privacy Policy full platform 20oz.

Platform 20oz believes that online gaming is meant for entertainment, and we are committed to helping all members play responsibly and within their means. We provide a range of tools and resources to help you manage your gaming experience in a healthy way:

• Deposit Limits: Set daily, weekly or monthly deposit limits to control how much you load into your account 20oz.
• Loss Limit: Set a maximum loss limit for a given period to protect your bankroll.
• Time Reminder: Set automatic reminders to notify you once you have been playing for a specified period of time.
• Cool-Off Period: Suspend access to your account for a period of between 24 hours and 30 days if you need a break from playing.
• Self-Exclusion: Close your account entirely for an extended period if you feel it is necessary for your well-being.

All these tools are available in your account settings and can be activated at any time without requiring prior approval. If you need further support or guidance, the 20oz support team, available in Bahasa Malaysia, is ready to assist 24 hours a day. For more information, visit the Responsible Gaming ours.

Platform 20oz provides online gaming services on an "as-is" basis. While we make every effort to ensure the platform operates without interruption or error, we cannot guarantee that the service will be available 100% of the time, free from technical disruptions beyond our control.

• 20oz will not be held liable for any losses arising from service disruptions caused by external factors such as internet outages, power failures or third-party failures.
• Maximum liability 20oz to any member under any circumstances shall not exceed the total amount deposited by that member in the preceding 12 months.
• 20oz makes no guarantees regarding winnings or returns from any game. All games carry the risk of loss, and all outcomes are entirely random.

Members agree that use of the platform 20oz is at the member's own risk, and that the decision to play or place a bet is made freely and consciously by the member themselves.

Platform 20oz reserves the right to amend, update or replace any part of these Terms & Conditions at any time at our sole discretion. This may be necessary due to changes in legislation, changes to the services offered, member feedback or other operational reasons.

Any amendments made will be published on this page with a clear effective date. We will endeavour to provide reasonable notice to members of significant changes via email or in-platform notifications. However, it remains each member's responsibility to review this Terms & Conditions page periodically.

Continued use of the platform 20oz after any amendment takes effect will be considered your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account by contacting our support team.

If you have any enquiries, concerns or complaints regarding the Terms & Conditions of the platform 20oz, our Malay-speaking customer support team is ready to assist you through various communication channels, available 24 hours a day, 7 days a week:

• Live Chat: Click the live chat icon within the platform 20oz — average response time of under 2 minutes.
• Email: Send an email to [email protected] for enquiries requiring more detailed clarification.
• WhatsApp & Telegram: For immediate enquiries, you may reach us via WhatsApp or Telegram @20ozSupport.

Formal complaints must be submitted in writing via email. We will acknowledge receipt of your complaint within 24 hours and aim to resolve each case within 5 business days.